COVID-19 Support for Acute Healthcare Provider

5 Jan

Written By Lauri

Successful immediate response which enabled services to manage risk, keep in contact with their patients and plan for the future

At the onset of the COVID-19 pandemic Kingsgate were already supporting the Trust and wider system to develop and deliver a financial recovery programme
As COVID-19 took hold, the financial recovery programme was put on ice, and Kingsgate were asked to support COVID-19 planned care response

Devised and helped to implement the immediate response strategy for elective care as lockdown came into force in order to free up clinicians for acute work, minimise clinical risk, and ensure that patients were informed at each stage
Supported on-going communication and engagement with primary care
Led a review and reappraisal of outpatient services taking full advantage of the opportunities presented by the pandemic to transform the delivery of patient care
Facilitated and developed the Trust zoning strategy across two hospitals and multiple community sites to minimise footfall, reduce risk in line with emerging best practice in infection prevention and control
Supported the organisation to safely increase elective services as the impact of phase one of the pandemic diminished

Successful immediate response which enabled services to manage risk, keep in contact with their patients and plan for the future
Introduced “attend anywhere” outpatients video consultation software in over twenty clinical areas including community services, and for use by “shielding” clinicians
Reprofiled all Trust outpatient clinics to deliver over 40% non-face to face consultations from September 2020, including moving services to improve clinical synergies and enable more one stop visits
Delivered a plan to re-zone the hospitals including revised signage, checkpoints and new routes
Developed a weekly dashboard providing key planned care information to both drive operational delivery and inform Executive decision making

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