Enterprise-Level Change (Culture and Productivity)
Profile
FTSE-listed Food Ingredient Manufacturer
Employees: 4,100
Turnover: £1.3 billion
Locations: US, UK, Singapore
The Business Challenge
The business committed to shareholders the delivery of $100m in productivity related savings over 4- years, underpinned by a culture shift. The business had significant growth potential. However internal operating efficiencies were behind industry benchmarks and were limiting the ability to realise growth.
Kelly Jones, Turnaround & Transformation Director Kelly’s Bio
How We Helped
Kingsgate’s Head of Private Sector, Kelly Jones, took the role of Transformation Director for a FTSE listed food ingredient manufacturer. Operating globally to develop specialist food solutions through leading technical knowledge and expertise.
Rapidly identified the critical gaps limiting progress. Developed a detailed understanding and knowledge of the business operations, including cultural dynamics to increase change acceptance
Created a cross-functional, end-to-end process view of the enterprise, matching projects to strategic benefits, and breaking through engrained functional silos
Clearly articulated the source and impact of pain points, providing line of sight to align functional areas and driving consistency in decision making
Gained executive confidence in adopting a new approach by leading a series of global workshops with senior teams in US, UK and Singapore. Energy and engagement was key to co-develop solutions within a cynical audience, who have endured many previous change programmes
Integrated programme goals and new governance structure into existing accountabilities within the business, to ensure the drive to create and sustain a step change in performance
Results
Achieved buy-in and confidence of the executive and senior management team in adopting the new approach, in order to advance deployment of the transformation
Provided a consistent way to drive cross-functional improvements with clear consensus of pain points
Transferred ownership and learning to internal team to lead and sustain a focus on continuous improvement, project management, and change management to achieve desired strategic position
“Kelly’s pragmatic approach and deep understanding of our business helped us to identify critical gaps quickly. She not only helped to identify areas where process improvements could be made, but shaped projects in a way that allowed us to focus on actionable improvements owned by the business.”
