Legal professionals are strongly focussed on providing high quality legal advice and support. However, external forces, such as increasingly knowledgeable clients, fierce price competition, the advance of sophisticated IT expert systems and paradigm shifts in the market had forced professionals to review their processes in terms of customers, cost and efficiency. Established traditions and decades of historical ways of working were under significant pressure. In the Netherlands, Dr. Albert van der Wijk, in association with Kingsgate, analysed these legal service processes in detail and introduced a new approach to legal marketing as well as client file handling.
The results of these implementations yielded efficiency increase up to 60% in combination with doubling the size of the business within half a year.